If you miss a payment, you’ll be notified via email. To get back on track, resolve the missed payment with a credit or debit card as soon as possible—either directly on your dashboard or by calling (855) 908-3533.
Each missed payment will incur a late fee amounting to triple the weekly fee plus an ACH missed payment reimbursement fee. If you resolve the missed payment with a credit or debit card before the end of your repayment schedule, we'll waive one-third of the late fee.
For example, if your regular weekly fee is $20, your late fee would be $60 + the ACH missed payment reimbursement fee. If you resolve with a card prior to the end of your repayment schedule, the late fee would drop to $40 + the NSF reimbursement fee.
Please note: If we were unable to successfully debit your account for any reason other than insufficient funds, and no action is taken following that notification, we will continue to charge the weekly fee until the issue is resolved. During that time, you will receive a weekly statement detailing the total fees accrued.
We strongly recommend keeping us in the loop regarding the status of your account and maintaining good communication with us.
If you are going through more serious financial difficulties that preclude continuing with the original weekly repayment plan, plus any missed payments, let us know so we can discuss options for a mutually amicable resolution. Please keep in mind that some resolutions may affect future use of your Fundbox account and could impact your future Fundbox Credit™ limit or pricing.
Our team's primary goal is to help small businesses succeed with excellent customer service. Tell us your thoughts, concerns or feedback at firstname.lastname@example.org.