Why can’t I connect my bank account?

If you cannot connect your bank account, there may be a few reasons:

  • We may not support your bank.
  • You may have more than one routing number. Make sure you’re entering the paper/electronic routing number and not the wire routing number.

If you’re still unable to connect, give us a call at (855) 572-7707, Monday–Friday, 8am to 8pm EST.

Have more questions? Submit a request