Why is my bank account disconnected?

You’ll need to keep a business checking account connected so that we can send funds when you draw and debit funds when it comes time to make payments. If you agree, transactional info from your account may also be included in reviews of your credit limit.

If your account becomes disconnected, we’ll let you know and help you reconnect it.


Common reasons for bank disconnections

  • If you changed your username or password on your bank site
  • Multi-factor authentication (MFA) from your bank

In either case, you should see the option to reconnect in  your dashboard. 

  1. Click on “Reconnect” 
  2. Enter your current bank username and password — don’t worry, we do not have access to your credentials 


Other reasons for bank disconnections

  • Your bank account is locked due to too many failed login attempts
  • Your bank password has expired
  • You need to accept new terms and conditions from your bank
  • Technical error

If you do not see the option to reconnect from your dashboard, give us a call and we’ll do our best  to you get you set back up. You can reach us at support@fundbox.com or (855) 572-7707, Monday–Friday, 7am–7pm CST.

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